Not all wear plates are Hardox®
In Qatar's industrial landscape, a prevalent issue is the mislabeling of all wear plates as "Hardox®". It's a situation akin to using "fridge" and "refrigerator" interchangeably, where the brand name "Hardox®" has inadvertently become a blanket term for all wear plates. This phenomenon arises from the widespread recognition of the Hardox® brand, which has unintentionally become a generic term for all wear plates.
While this linguistic quirk might appear innocuous, it conceals a more profound issue – the risk of being misled by suppliers who affix the "Hardox®" label to their products, even when they might not be genuine.
In this article, we will explore how the Hardox® brand, a product of SSAB Sweden, celebrated for its quality, has unintentionally become synonymous with all wear plates in Qatar, paving the way for potential misunderstandings and misconceptions.
Hardox® - the brand
Hardox® is a wear-resistant steel developed by SSAB Sweden and introduced in 1974. Over the years, it has become one of the most popular wear-resistant steels on the market. The popularity has also led to problems of misidentification due to buyers often asking for "Hardox®" plates, and suppliers knowingly or unknowingly supplying them under the "Hardox®" brand name.
How to make sure you get genuine Hardox®?
As a buyer:
Always insist that you want genuine Hardox® wear plates manufactured by SSAB Sweden.
When requesting a quote make sure the supplier has mentioned the Hardox® brand name. Beware of terms such as "Hardox® Equivalent" or quotes mentioning "Hardox®/SOME OTHER BRAND NAME"
Always insist on getting a material test certificate (MTC). Make sure to check the genuineness of the MTC.
An illustration from https://www.ssab.com/en/brands-and-products/hardox/genuine shows how to identify genuine Hardox® Plates
What to do when in doubt?
When in doubt, the best way is to directly contact SSAB Sweden (https://www.ssab.com/en/contact)
For the benefit of the customers, SSAB also has a network of authorized Hardox® Wearpart Centers around the globe to assist you.
In Qatar, Doha Industries and Engineering Services is an authorized Hardox® Wearpart Center and we can make sure that you receive plates or parts made from genuine Hardox.
Why buy Genuine Hardox®?
Genuine Hardox® comes with guarantees that other wear plates may not provide.
An illustration from https://www.ssab.com/en/brands-and-products/hardox/genuine shows what genuine Hardox® guarantees
A full list of guarantees can be downloaded here: https://www.ssab.com/-/media/files/en/hardox/155-hardox-guarantees-20210601-v2.pdf?m=20211210105443
Long Story Short
To make sure that you are getting genuine Hardox® products, the best way is to get in touch with SSAB Sweden or one of their Hardox® Wearparts Centers. Doha Industries and Engineering Services is a SSAB-appointed Hardox® Wearpart Center in Qatar and we can make sure that you are getting the right products and best solution for your problems.